Over the last few posts, we talked about how to multiply the resources that you’ve worked hard to maximize. So far we’ve covered: Call in the Troops Bring ‘Em Out of the Woodwork Black Sheep Clients Olympic-Size Sales Staff Open Water Fishing Call for Back-Up Today we’ll cover the next three: Go Big Online Bartering […]
Multiply on Your Maximizing Resources – Part 3 Read More »
The next series of posts will cover how to take maximizing resources and multiply them for even bigger results. In this first of the four-part series we’ll cover: 1. Call in the Troops 2. Bring ‘Em Out of the Woodwork 3. Black Sheep Clients Call in the Troops Finding and securing new clients can be
Multiply on Your Maximizing Resources – Part 1 Read More »
There are 5 big mistakes you can do that will kill a deal with a big fish. They are: Not meeting the client’s expectations Mishandling a client crisis Taking on more than you can handle Putting all your eggs in one basket Up cash creek without a paddle Anyone or a combination of these
5 Killer Mistakes – Part 1 Read More »
There are a few things you need to do and consider to prepare for your first face to face meeting: Make a list of what you want to accomplish during the meeting. Anticipate potential concerns from the client. Check to make sure you are completely prepared. Listen more than you talk. Bring support staff with
Bring Them Flowers – First Face to Face Client Meeting Read More »
In the last post we started our series on catching big clients, or “fish”, that will sustain your business over the long run. Today we’re going to take that a step further by talking about how to understand and think like a big fish company and how that can help you plan your approach and
Be One with the Fish Read More »
There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with. Today we’re going to start with a brief look at the three paths every business faces and show you which one is the path to success. Then we’ll talk
Are You On The Right Path? Read More »
The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find
In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will
Another Secret Revealed Read More »
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier.
Shhh… I Have a Secret Read More »
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